I've been using Grand Central for about 6 months. And in general, I really like the idea - it's a great application that gives users more control over their phone calls. It gives people a free phone number that can be kept forever. Users can control which phone will ring when someone calls me (like work, cell, or home), screen callers more efficiently, greet people differently, or manage voicemail online.
They recently released a feature where you can embed a widget to let people call your Grand Central number from a web page, which works just like Google's old "Click to Call" idea. Mine's on the right - go ahead, try it! That's great stuff, because it lets you connect your Internet world with your real world, and control how. For example, any call placed through my widget will go straight to voicemail as I experiment with it.
Generally, this kind of control is exactly what I would want. So why haven't I really used it? It's still harder to use than the current system:
- I can get my normal voicemail with my normal voicemail
- Won't work with my phone system at work (it's ancient and I have an extension)
- I have to press (1) once I answer the phone when receiving a Grand Central call
- Difficult syncing process from my phone to the Grand Central address book
Grand Central, Around the Web: